Help, I’ve been locked out of my email!

If you can’t send or receive email or your website is showing a blank page you may have been locked out of the server as a security measure. Typically this happens after multiple failed password attempts.

1. Check your settings

We recommend you check the email settings on all devices to ensure you are using the correct password and mailserver names.

2. Submit an Unblock Request

To clear a security block please enter your domain name and your public IPv4 address in the form on this page.

For additional help please contact support.

(opens in a new window). 

Enter the domain name which has been blocked i.e. controlx.co.uk
Enter your IPv4 address i.e 198.180.56.18 (find IP )