To use Gmail to get your email from your name@domain.etc email address:

• Log into your Gmail account
• Select – Settings (cog in top right) > See All Settings
• Select – Accounts and Import
• Select – Check mail from other accounts: Add a mail account
• Follow the step by step process…

Step 1 – Set Email Address

• Add – Email address
• Hit – [next]

Step 2 – Import Method

• Select – Import emails from my other account (POP3)
• Hit – [next]

Step 3 – Mail Settings

Settings will be as provided.

• Add – Username: your email address
• Add – Password: as supplied
• Add – POP Server: as supplied i.e mail.domain.etc
• Add – Port: 995
• Check – Always use a secure connection (SSL)
• Check – Label incoming messages [select your preference]
• Hit – [Add Account]

Step 4 – Send as

• Select – Yes, I want to be able to send mail as …
• Hit – [next]

Step 5 – Send As

• Uncheck – Treat as an alias
• Hit – [next]

Step 6 – Send Settings

Settings will be as provided.

• Add – SMTP Server: as supplied i.e. mail.domain.etc
• Add – Username: your email address
• Add – Password: as supplied
• Add – Port: 465
• Select: Secure connection using SSL (recommended)
• Hit – [Add Account]

Step 7 – Verification

Gmail will send you a verification code, if you have problems finding this code please contact support.

• Enter and verify the confirmation code
• Hit – [Verify]

This last step should return you to Gmail where you will be able to send / receive mail using your email address.

Enter these details in your preferred email software:

• Username: Your email address
• Password: As supplied

• Incoming Server: mail.yourdomainname.co
• IMAP Port: 995

• Outgoing Server: mail.yourdomainname.co
• SMTP Port: 465

POP and SMTP require authentication.

We recommend using POP3 over SSL/TLS as it provides increased security for your interactions with the remote mail server.

Email config files allow you to set up your email in a couple of clicks.

Available for:

• iOS for iPhone/iPad/iPod and MacOS Mail
• Mozilla Thunderbird
• KDE Kmail
• Mail for Windows
• Microsoft Outlook 2010
• Windows Live Mail
• Microsoft Outlook 2007

Log into Webmail

Visit: https://www.yourdomainname.co/webmail

• Username: Your email address
• Password: As supplied

Go to Webmail Home (left column)

In the section Set up email on your device either:

Mac – you will be prompted to review the profile in System Preferences

• Go to: System Preferences > Profiles 
• The new profile will display at the top > hit Install
• Enter the account password when prompted 

Check your email!

If there is a problem when setting a device your IP address may be blocked from the server as a security precaution. This will mean:

• You cannot send / receive email
• You cannot see your own website
• You cannot even access this page!

Step 1: remove all email accounts connected to your domain

• This will get rid of any incorrect settings which are causing the IP block
• There can be multiple incoming and outgoing mailservers, please remove all.

Step 2: remove any IP blocks 

• You can remove an IP blocks here.

If at any point your mail stops working check your access to Webmail &/or your website. If you can’t access either you have been blocked. Go back to Step 1 to ensure all account have been removed from all your devices.

Step 3: log into webmail

This will allow you to send / receive email before reconnecting your devices.

• Visit: https://www.yourdomainname.co/webmail
• Username: Your email address
• Password: As supplied

Step 4: re-connect one of your devices

• Use an config file or set it up manually
• Run with this for a few hours to test all is working as expected

Step 5: re-connect your other devices

• Use an config file or set it up manually
• Repeat as required