Email Troubleshooting
If you can’t send or receive email or your website is showing a blank page you may have been locked out as a security measure. Typically this happens after multiple failed log in attempts or because of misconfiguration in a device trying to access your email.
To re-access your email:
- Remove the email account from all devices
- Submit an unblock request below
- Re-add email accounts as per the set up details below
Submit an Unblock Request
To clear a security block please enter your domain name and your public IPv4 address in the form below.
For additional help please contact support.
Webmail
Webmail is the easiest way to access your email.
Log into Webmail with your email address & password.
You can also administer various settings, including:
- Auto Responders / Out of Office
- Email Forwarders
- Spam Filter
If you are unsure of your log-in details please contact support.
Email Software
Send and receive email via your preferred email software.
Two ways to set up your inbox:
1. Download a config file to automatically set up your email software:
Auto Config – Mobile
Available for:
- iPhone / iPad / MacOS
- Android
Go to Webmail Home
Log into your Webmail account (see above) with your email address & password.
1. Set up email on your device
- Select the device [Apple / Android ]
- Enter an email address that you can access from your device
- Select the configurations that you would like to set up (select all that apply)
- Hit Send
2. Check your email (where you sent the config file)
- Open the Client Configuration settings email
- The config file should be attached
- Open the config file on your device and follow the instructions
3. Check your email
Auto Config – Desktop
Available for:
- Thunderbird
- Mail for Windows
- Microsoft Outlook
- Windows Live Mail
For Mac OS use the Mobile method(see above).
Go to Webmail Home
Log into your Webmail account (see above) with your email address & password.
Automatically configure my device
- Follow the link to Automatically configure my device
- Select your email software and click the protocol link to download the config file
- Open the config file on your device and follow the instructions…
Mac – you will be prompted to review the profile in System Preferences
- Go to: System Preferences > Profiles
- The new profile will display at the top > hit Install
- Enter the account password when prompted
Check your email
2. Manually configure your email software:
Gmail – use Gmail to send and receive
If you use the Gmail or the Gmail App you can set it up to send & receive email from your account:
- Log into your Gmail account
- Select – Settings (cog in top right) > See All Settings
- Select – Accounts and Import
- Select – Check mail from other accounts: Add a mail account
- Follow the step-by-step instructions
Inbox (IMAP) – sync mail across multiple devices
Access email via email software on your computer (Outlook, Mail, etc), or via the email software on your mobile phone or tablet.
Enter these details in your preferred email software:
- Username: Your email address
- Password: As supplied
- Incoming Server: mail.yourdomainname.com
- IMAP Port: 993
- Outgoing Server: mail.yourdomainname.com
- SMTP Port: 465
IMAP and SMTP require authentication.
We recommend using IMAP over SSL/TLS as it provides increased security for your interactions with the remote mail server.
Inbox (POP) – download email to a single device
Access email via email software on your computer (Outlook, Mail, etc), or via the email software on your mobile phone or tablet.
Enter these details in your preferred email software:
- Username: Your email address
- Password: As supplied
- Incoming Server: mail.yourdomainname.com
- IMAP Port: 995
- Outgoing Server: mail.yourdomainname.com
- SMTP Port: 465
POP and SMTP require authentication.
We recommend using POP3 over SSL/TLS as it provides increased security for your interactions with the remote mail server.