Access Email via a Browser

Access email via Webmail (where you access options like autoresponders) or use Gmail:

WEBMAIL – access your email via a browser

Webmail reads mail on the server.

You can access your mail via a browser anywhere with an internet connection.

Use Webmail to access to these options:

  • Send and receive email
  • Auto Responders i.e. out of office
  • Forwarders & Filters
  • Password management
  • Spam Filter

Visit: https://www.yourdomainname.co/webmail

  • Username: Your email address
  • Password: As supplied
GMAIL – use Gmail to get your email

To use Gmail to get your email from your name@domain.etc email address:

  • Log into your Gmail account
  • Select – Settings (cog in top right) > See All Settings
  • Select – Accounts and Import
  • Select – Check mail from other accounts: Add a mail account
  • Follow the step by step process…

Step 1 – Set Email Address

  • Add – Email address
  • Hit – [next]

Step 2 – Import Method

  • Select – Import emails from my other account (POP3)
  • Hit – [next]

Step 3 – Mail Settings

Settings will be as provided.

  • Add – Username: your email address
  • Add – Password: as supplied
  • Add – POP Server: as supplied i.e mail.domain.etc
  • Add – Port: 995
  • Check – Always use a secure connection (SSL)
  • Check – Label incoming messages [select your preference]
  • Hit – [Add Account]

Step 4 – Send as

  • Select – Yes, I want to be able to send mail as …
  • Hit – [next]

Step 5 – Send As

  • Uncheck – Treat as an alias
  • Hit – [next]

Step 6 – Send Settings

Settings will be as provided.

  • Add – SMTP Server: as supplied i.e. mail.domain.etc
  • Add – Username: your email address
  • Add – Password: as supplied
  • Add – Port: 465
  • Select: Secure connection using SSL (recommended)
  • Hit – [Add Account]

Step 7 – Verification

Gmail will send you a verification code, if you have problems finding this code please contact support.

  • Enter and verify the confirmation code
  • Hit – [Verify]

This last step should return you to Gmail where you will be able to send / receive mail using your email address.


Email Software

Access email via email software on your computer (Outlook, Mail, etc), mobile phone or tablet:

IMAP – sync mail across multiple devices

IMAP coordinates email between the server and your mail application.

Messages that have been read / deleted / replied to will show up as such, both on the server and in the mail application.

Enter these details in your preferred email software:

  • Username: Your email address
  • Password: As supplied
  • Incoming Server: mail.yourdomainname.co
  • IMAP Port: 993
  • Outgoing Server: mail.yourdomainname.co
  • SMTP Port: 465

IMAP and SMTP require authentication.

We recommend using IMAP over SSL/TLS as it provides increased security for your interactions with the remote mail server.

POP – download email to a single device

POP3 does not coordinate with the server.

Messages marked as read / deleted/ replied in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.

Enter these details in your preferred email software:

  • Username: Your email address
  • Password: As supplied
  • Incoming Server: mail.yourdomainname.co
  • IMAP Port: 995
  • Outgoing Server: mail.yourdomainname.co
  • SMTP Port: 465

POP and SMTP require authentication.

We recommend using POP3 over SSL/TLS as it provides increased security for your interactions with the remote mail server.

Automatic Configuration

Email config files allow you to set up your email in a couple of clicks.

Available for:

  • iOS for iPhone/iPad/iPod and MacOS Mail
  • Mozilla Thunderbird
  • KDE Kmail
  • Mail for Windows
  • Microsoft Outlook 2010
  • Windows Live Mail
  • Microsoft Outlook 2007

Log into Webmail

Visit: https://www.yourdomainname.co/webmail

  • Username: Your email address
  • Password: As supplied

Go to Webmail Home (left column)

In the section Set up email on your device either:

Mobile Users
  • Select the device [Apple / Android ]
  • Enter an email address that you can access from your device
  • Select the configurations that you would like to set up (select all that apply)
  • Hit Send 

Check your email (where you sent the config file)

  • Open the Client Configuration settings email
  • The config file should be attached 
  • Open the config file on your device and follow the instructions…
Computer Users
  • Follow the link to Automatically configure my device
  • Select your email software and click the protocol link to download the config file
  • Open the config file on your device and follow the instructions…

Mac – you will be prompted to review the profile in System Preferences

  • Go to: System Preferences > Profiles 
  • The new profile will display at the top > hit Install
  • Enter the account password when prompted 

Check your email!

Troubleshooting

If there is a problem when setting a device your IP address may be blocked from the server as a security precaution. This will mean:

  • You cannot send / receive email
  • You cannot see your own website
  • You cannot even access this page!

Step 1: remove all email accounts connected to your domain

  • This will get rid of any incorrect settings which are causing the IP block
  • There can be multiple incoming and outgoing mailservers, please remove all.

Step 2: remove any IP blocks 

If at any point your mail stops working check your access to Webmail &/or your website. If you can’t access either you have been blocked. Go back to Step 1 to ensure all account have been removed from all your devices.

Step 3: log into webmail

This will allow you to send / receive email before reconnecting your devices.

  • Visit: https://www.yourdomainname.co/webmail
  • Username: Your email address
  • Password: As supplied

Step 4: re-connect one of your devices

  • Use an config file or set it up manually
  • Run with this for a few hours to test all is working as expected

Step 5: re-connect your other devices

  • Use an config file or set it up manually
  • Repeat as required

Locked out?

If you can’t send or receive email or your website is showing a blank page you may have been locked out as a security measure. Typically this happens after multiple failed login attempts.