Cannot Send or Receive Email

This is commonly caused by:

• Incorrect passwords
• Full mailbox quotas
• Incorrect mail settings
• Internet connection issues
• Security blocks following repeated failed login attempts

Before contacting support, check:

• Your internet connection
• Whether Webmail is accessible
• Whether your password has changed recently
• Whether the mailbox is full

Login Problems

If your password is no longer accepted:

• Check for typing mistakes
• Confirm Caps Lock is disabled
• Try logging in through Webmail
• Test on another device if possible

If the problem continues you may need to reset your password or request an unblock.

Connection Errors

Mail applications may occasionally display connection or certificate warnings.

This is commonly caused by:

• Outdated saved passwords
• Incorrect server names
• Old device settings
• Antivirus or firewall software
• ISP or public WiFi restrictions

Restarting the mail application or device will often resolve temporary connection issues.

Mailbox Storage Limits

If your mailbox is full:

• New messages may stop arriving
• Sending may fail
• Devices may stop synchronising correctly

Delete unnecessary emails and empty the Trash and Junk folders before trying again.

Still Need Help?

If you continue to experience problems, please contact support and include:

• Your email address
• Device type
• Mail application
• Screenshots of any error messages
• Steps already attempted